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Retell AI
From $0.07/min · $10 in free creditsTry Retell AI
Review · AI voice agents

Retell AI review: pricing, strengths and weaknesses

Teams that want to launch AI phone agents on a per-minute basis, without an annual contract, and without an EU hosting requirement.

$10 in free creditsAI voice agents
Jérémie Chiari
Jérémie Chiari
Founder, runs a training consultancy and an AI e-learning SaaSUpdated September 23, 2026 · Prices checked on the vendors’ sites

The score in detail

Our scoring grid
PriceWeight 25 %
Per minute, $0.07 to $0.31, no commitment.
Free plan and trialWeight 15 %
$10 in credits at sign-up.
Ease of useWeight 20 %
Final cost must be estimated component by component.
FeaturesWeight 25 %
20 concurrent calls included, detailed price grid.
Data and GDPRWeight 15 %
Data in the US; DPA with EU standard clauses.

Plans and prices

Pay as you goOn quotepay as you go, 0.07 to 0.31 $ per call minute

0.07 to 0.31 USD per minute depending on model, voice and telephony (voice infrastructure 0.055 USD per minute). Full platform access, 20 concurrent calls included (8 USD per month per extra call), phone number at 2 USD per month, community and email support.

EnterpriseOn quotecustom quote

Volume pricing, custom MSA and DPA, SSO, role-based access control, optional dedicated server, 24/7 support with a dedicated portal.

Free plan: No subscription: pay as you go with 10 USD in free credits at sign-up, 20 free concurrent calls.

Strengths

  • Per-minute billing with no commitment
  • Detailed price list for each component
  • 20 concurrent calls included

Weaknesses

  • No EU data hosting
  • Final cost hard to estimate (model, voice and telephony add up)
  • Support limited to community and email outside Enterprise

Data and GDPR

Data hosting
Processing and storage in the United States on AWS. The documentation states that Retell does not yet operate services within the European Union.
GDPR
SOC 2 Type 1 and Type 2, HIPAA. DPA with EU Standard Contractual Clauses can be signed online at no cost. Data retention configurable per agent (1 day to 2 years).
Self-hosting
No

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