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Review · AI voice agents

Vapi review: pricing, strengths and weaknesses

Developers and product teams that want to build their own voice agents via API and pick each component (model, voice, transcription).

$5 in free creditsData in the EUAI voice agents
Jérémie Chiari
Jérémie Chiari
Founder, runs a training consultancy and an AI e-learning SaaSUpdated September 23, 2026 · Prices checked on the vendors’ sites

The score in detail

Our scoring grid
PriceWeight 25 %
$0.05 a minute plus providers; jump from $29 to $999.
Free plan and trialWeight 15 %
Start with no subscription and $5 in credits.
Ease of useWeight 20 %
Built for developers: you assemble every part.
FeaturesWeight 25 %
Free choice of model, voice and transcription.
Data and GDPRWeight 15 %
Documented EU region, SOC 2 and GDPR.

Plans and prices

Sans forfait (usage)On quotepay as you go, 0.05 $ per minute of Vapi hosting + provider costs

0.05 USD per minute for Vapi hosting, with models, transcription and voice passed through at provider cost. 4 concurrent calls, 1 number included.

Core$29per month, on top of usage

2 organizations, 5 Vapi numbers, 10 concurrent calls, 30 days of retention, ZDR (zero data retention) included, email support within 2 business days.

Pro$999per month minimum (10 % of Vapi hosting fees)

10% of Vapi hosting fees with a 999 USD monthly minimum. 10 organizations, 10 numbers, 30 concurrent calls, 180 days of retention, RBAC, dedicated Slack support, 99% uptime SLA.

PremierOn quotecustom quote

Custom organizations, concurrency and retention, named support team, 99.9% SLA, SSO, dedicated SIP available.

Free plan: No package: 5 USD in free credits, then pay per minute. 2 organizations, 1 Vapi number, 4 concurrent calls, 14 days of raw data retention, community support on Discord.

Strengths

  • Models passed through with no markup
  • Start without a subscription
  • EU region documented

Weaknesses

  • Total cost must be assembled yourself (hosting, model, voice, transcription, telephony)
  • Large jump between Core (29 USD) and Pro (999 USD minimum)
  • HIPAA add-on billed at 2,000 USD per month

Data and GDPR

Data hosting
Infrastructure mainly on AWS, with deployments in the US and the EU. Each Vapi organization belongs to a single region; an EU region is documented.
GDPR
SOC 2 Type II and SOC 3 (July 2025 to July 2026 period), HIPAA, GDPR, CCPA and PCI DSS v4.0.1 per the Trust Center. HIPAA compliance with standard DPA and BAA offered as a 2,000 USD per month add-on.
Self-hosting
not verified

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