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Review · Meeting notes
Otter.ai review: pricing, strengths and weaknesses
Freelancers and small teams working in English or a handful of other languages (Spanish, French, German, Japanese, Chinese) who want low-cost live transcripts.
Free: 300 minutes a monthMeeting notes
The score in detail
Our scoring gridPriceWeight 25 %
4.0Free plan and trialWeight 15 %
3.0Ease of useWeight 20 %
4.0FeaturesWeight 25 %
3.0Data and GDPRWeight 15 %
2.0Plans and prices
Pro$16.99per user per monthYearly (per month): $8.33
1,200 transcription minutes per user per month (no rollover), 90 minutes max per meeting, 10 file imports per month, 2 concurrent meetings, unlimited storage, 50 AI Chat queries per month, advanced meeting templates, Salesforce, HubSpot (1 user) and Zapier integrations, up to 5 billed users.
Business$30per user per monthYearly (per month): $19.99
Unlimited meetings and recordings, 6,000 file import minutes per user per month, 4 hours max per meeting, 3 concurrent meetings, 200 AI Chat queries per month, Salesforce or HubSpot sync for 5 users, activity logs and usage analytics, prioritized support, up to 25 billed users.
EnterpriseOn quotecustom quote
Everything in Business, unlimited users, SSO and SCIM (100-user license minimum), domain capture, custom data retention, HIPAA compliance as an add-on, Otter API and webhooks, custom integrations (CRM, dialers), customer success program.
Free plan: 300 transcription minutes per user per month, 30 minutes max per conversation, 3 lifetime audio or video file imports, history limited to the 25 most recent conversations, 20 AI Chat queries per month, 1 meeting at a time, up to 5 workspace members.
Strengths
- Pro at 8.33 USD per user per month billed yearly
- Live transcription during the meeting
- Unlimited meetings from the Business plan
Weaknesses
- Transcription in only 6 languages
- Data hosted in the US, no EU option
- Free plan capped at 30 minutes per conversation
Data and GDPR
- Data hosting
- Data stored on AWS in the West region, United States. No EU hosting option published; transfers from Europe rely on the Data Privacy Framework and Standard Contractual Clauses.
- GDPR
- SOC 2 Type 2 report, GDPR, CCPA and HIPAA stated; security policies based on the ISO 27001/2 framework, with no certification claimed. Certified under the EU-US Data Privacy Framework. Otter trains its own models on de-identified data; its AI providers do not train theirs. AES-256 encryption.
- Self-hosting
- not verified
