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Zoho CRM
From $14 per user per month, billed yearly · Free for up to 3 usersTry Zoho CRM
Review · CRM

Zoho CRM review: pricing, strengths and weaknesses

Small and mid-sized businesses looking for a full CRM at a moderate price, with European hosting, that use or plan to use other Zoho apps.

Free for up to 3 usersData in the EUCRM
Jérémie Chiari
Jérémie Chiari
Founder, runs a training consultancy and an AI e-learning SaaSUpdated September 23, 2026 · Prices checked on the vendors’ sites

The score in detail

Our scoring grid
PriceWeight 25 %
$14 per user a month billed yearly.
Free plan and trialWeight 15 %
Free forever for up to 3 users.
Ease of useWeight 20 %
Many options, longer to learn.
FeaturesWeight 25 %
Full CRM, linked to the other Zoho apps.
Data and GDPRWeight 15 %
EU data centres (Amsterdam, Dublin).

Plans and prices

Standard$20per user per monthYearly (per month): $14

Assignment rules and workflows, AI agents, follow-up cadences, reports and dashboards, sales forecasting.

Professional$35per user per monthYearly (per month): $23

Everything in Standard, CPQ (quotes and pricing rules), AI email insights, guided processes (Blueprint), inventory management, Google Ads integration.

Enterprise$50per user per monthYearly (per month): $40

Everything in Professional, Zia AI sales assistant, customer journeys, territory management, custom functions, customer portal.

Ultimate$65per user per monthYearly (per month): $52

Everything in Enterprise with higher feature limits.

Standard€20per user per monthYearly (per month): €14

Assignment rules and workflows, AI agents, follow-up cadences, reports and dashboards, sales forecasting.

Professional€35per user per monthYearly (per month): €23

Everything in Standard, CPQ (quotes and pricing rules), AI email insights, guided processes (Blueprint), inventory management, Google Ads integration.

Enterprise€50per user per monthYearly (per month): €40

Everything in Professional, Zia AI sales assistant, customer journeys, territory management, custom functions, customer portal.

Ultimate€65per user per monthYearly (per month): €52

Everything in Enterprise with higher feature limits.

Free plan: Free forever for up to 3 users.

Strengths

  • Free plan for up to 3 users
  • Low entry price ($14 per user billed yearly)
  • EU data centers via zoho.eu

Weaknesses

  • Annual discount varies by plan (up to 34%)
  • Many settings and options, longer learning curve

Data and GDPR

Data hosting
European data centers in Amsterdam (Netherlands, primary) and Dublin (Ireland, secondary). Accounts created on zoho.eu are stored and processed in the EU.
GDPR
GDPR controls applied across all operations. DPA based on Standard Contractual Clauses, requested via legal@zohocorp.com. ISO 27001 and SOC 2 certifications shown.
Self-hosting
No

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